Privacy Policy – Transition to Reliance Retreats Limited

At Reliance Retreats, your privacy is a top priority. This policy outlines how we collect, use, and protect your information when you engage with our website and services.

We kindly ask you to read this privacy policy thoroughly. By continuing to use our website or request services from us, you confirm that you have understood and agree to the terms. We may update this policy periodically, so we encourage you to review this page regularly to stay informed of any changes.

Reliance Retreats is committed to safeguarding your privacy. If we ask for information that could identify you, be assured it will only be used in accordance with this privacy statement.

For any queries about our privacy policy, please contact us at: dpo@relianceretreats.com

 

What We Collect

• For Guests Booking Properties: We gather personal details such as your name, contact details, payment information, date of birth, details of other guests, and any specific needs to meet your requirements.
• For Mailing List Subscribers: We collect your name and email address, and your consent to send marketing communications. You may unsubscribe at any time.
• For Property Owners: If you’re looking to list a property with Reliance Retreats, or if you’re a current property owner, we may collect personal data like your name, date of birth, contact information, and property details to effectively market your property.
• For Suppliers: We collect basic contact information, business role, and other relevant details to ensure we can fulfil our business agreements with you.

 

How We Use Your Information

• For Guests: The personal information we collect enables us to manage bookings and provide the best possible service. We may share necessary information with the property owner to confirm bookings or address any queries. If a cancellation occurs, this data may be shared to process any refunds.
• For Property Owners: We use your data to manage bookings, marketing, and property listings effectively. We may also send you updates about potential bookings or new offers.
• For Mailing List Subscribers: You will receive marketing communications based on your preferences or prior consent. You can unsubscribe at any time.
• Other Uses: We may use your data for internal records, improving services, conducting market research, and personalising ads. We may share anonymised data with third-party partners for marketing and targeted advertising.

 

Security

 

We are committed to ensuring your data is secure. While we take reasonable measures to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of any personal data transferred over the internet.

Cookies

Our website uses cookies to enhance your experience. Cookies help us track web traffic and customise the website to your preferences. You can accept or decline cookies through your browser settings. However, declining cookies may limit your ability to fully use the website.

Data Retention

We retain personal data for the minimum period necessary to provide services and comply with legal requirements. Transactional data will be stored for six years following the end of the relevant tax year.

 

Links to Other Websites

Our website may contain links to other sites. Please note that we have no control over these external sites, and they are not governed by this privacy policy.

Third-Party Transfers

We may use third-party platforms for payment processing, marketing, and advertising. These third parties are responsible for handling your data in accordance with their own privacy policies.

Controlling Your Personal Information

You have the right to access, correct, or delete your personal data. You can also object to how we use your data. If you wish to make any changes or have any concerns, please contact us at dpo@relianceretreats.com.

Policy Updates

This privacy policy was last updated in November 2024. Please check regularly for updates.

Contact Us

If you have any concerns about this privacy policy or your data, feel free to get in touch via dpo@relianceretreats.com.