In today’s competitive holiday let market, glowing guest reviews are more important than ever. Not only do they enhance your property’s reputation, but they also drive bookings and foster loyalty among visitors.
If your reviews aren’t quite hitting the mark, don’t worry—there are actionable steps you can take to turn things around. At Reliance Retreats, we’ve compiled eight effective tips to help you improve guest satisfaction and secure the stellar reviews your property deserves.
1. First Impressions Count
Creating a positive first impression sets the tone for your guests’ stay. The good news? It’s easier than you think.
How to Impress Your Guests:
- Pre-Arrival Communication: A friendly phone call or email before their arrival can make guests feel valued. Use this opportunity to answer questions like “Where’s the nearest shop?” or “How do we use the heating?”
- Personal Welcome: If possible, greet guests in person to create a connection and reassure them that you’re available to help.
A warm first impression leaves guests feeling comfortable and cared for, setting the stage for a great stay.
2. Delight with a Welcome Pack
A thoughtful welcome pack has become a must-have for holiday lets. Guests appreciate arriving to find essentials that make their first moments stress-free.
What to Include:
- Basics: Tea, coffee, sugar, and milk.
- Local Treats: Showcase your area’s charm with items like Welsh cakes, Somerset cider, or Scottish shortbread.
- Practical Extras: Firewood, matches, or dishwasher tablets can make all the difference.
Going the extra mile with a personalised touch shows you care and leaves a lasting impression.
3. Get the Basics Right
No matter how charming your property is, failing to provide the essentials will hurt your reviews. Guests expect certain standards—and rightly so.
Key Essentials:
- Heating and Hot Water: Ensure everything works flawlessly.
- Wi-Fi: Fast and reliable internet is now considered a necessity.
- Functionality: From lightbulbs to toilet paper, small details matter.
By consistently meeting these basic expectations, you’ll build a solid foundation for happy guests.
4. Prioritise Spotless Cleanliness
Cleanliness is one of the most common factors mentioned in guest reviews. Even minor oversights can overshadow an otherwise enjoyable stay.
How to Achieve Spotless Standards:
- Follow a detailed cleaning checklist for every changeover.
- Pay extra attention to bathrooms, kitchens, and high-touch surfaces.
- Ensure the property smells fresh, creating an inviting atmosphere.
A sparkling clean property reassures guests and enhances their overall experience.
5. Maintain Hot Tubs to Perfection
Hot tubs are a luxurious feature that guests love—but they can also be a source of complaints if not properly maintained.
Hot Tub Maintenance Tips:
- Regularly check for cleanliness, functionality, and temperature.
- Provide clear instructions for use.
- Schedule routine deep cleans between stays.
By keeping your hot tub in top condition, you’ll turn it into a standout feature that wows guests.
6. Focus on the Details
The little things often make the biggest difference. Thoughtful details can elevate a stay and leave guests singing your praises.
Ideas to Impress:
- Stock your kitchen with varied utensils and extras like baking tools or egg cups.
- Provide modern technology such as Smart TVs or an Alexa device.
- Add finishing touches like candles, books, or board games for a homely feel.
These small efforts show guests you’ve thought of everything, making their stay extra special.
7. Invest in Quality
From comfortable beds to stylish decor, investing in high-quality furnishings pays off by creating a premium feel that guests will appreciate.
Where to Focus:
- Beds: Opt for high-quality mattresses, pillows, and duvets for an exceptional night’s sleep.
- Soft Furnishings: Use plush towels and durable linens that enhance comfort.
- Durable Decor: Choose furnishings that are both stylish and built to last.
Guests notice the difference, and positive reviews often highlight these aspects.
8. Learn from Feedback
Guest feedback is invaluable for improving your holiday let. Constructive criticism provides insight into areas where you can enhance the guest experience.
How to Use Feedback Effectively:
- Address recurring issues highlighted in reviews.
- Respond to negative feedback professionally, demonstrating your commitment to improvement.
- Encourage all guests to leave reviews—happy visitors often need a gentle reminder.
Following up with a post-stay email is a simple yet effective way to gather valuable feedback.
Create a Holiday Let That Guests Rave About
By implementing these strategies, you’ll transform your holiday let into a property that stands out for all the right reasons. From perfecting the basics to adding thoughtful touches, every detail contributes to a memorable guest experience—and better reviews.
At Reliance Retreats, we specialise in helping property owners deliver exceptional stays that guests love. Whether you need support with guest management, property maintenance, or marketing, we’re here to help.
📞 Contact us today to discover how we can elevate your holiday let and secure those glowing reviews!