Managing a holiday let can be both rewarding and challenging. Guests often have countless questions, and providing seamless communication is essential. This is where Touchstay E-guides shine. At Reliance Retreats, we’ve seen how this innovative tool transforms guest experiences while making life easier for property owners. In this blog, we’ll explore how Touchstay can help your holiday let thrive, assist guests effectively, and reduce repetitive queries.
What Is a Touchstay E-Guide?
A Touchstay E-guide is a digital welcome book designed to enhance the guest experience. Unlike traditional paper booklets, it’s accessible online and customisable for your property. For instance, it can include essential details like check-in instructions, Wi-Fi passwords, and local recommendations.
In addition to being user-friendly, these guides offer an interactive and visually appealing way to share information. At Reliance Retreats, we recommend Touchstay to holiday home owners who want to impress guests while saving time.
Why Use Touchstay for Your Holiday Let?
- Streamline Guest Communication – Guests often ask similar questions before or during their stay. For example, they may need directions, parking instructions, or tips for local attractions. With a Touchstay E-guide, this information is readily available at their fingertips. Therefore, you spend less time answering repetitive queries.
- Enhance the Guest Experience – A well-crafted E-guide provides clear, concise, and engaging information. Consequently, guests feel more confident and prepared during their stay. For instance, including personalised recommendations for restaurants or activities can make their experience memorable.
- Boost Your Property’s Appeal – Modern travellers appreciate convenience and innovation. By offering a digital guide, you position your property as forward-thinking and guest-focused. At Reliance Retreats, we’ve found that properties using Touchstay often receive glowing reviews for their professionalism and attention to detail.
How Does Touchstay Work?
- Create Your Guide – You start by building your guide using Touchstay’s simple interface. For example, you can add sections for house rules, emergency contacts, and local attractions.
- Customise the Content – Tailor the guide to match your property’s personality. Include images, videos, and unique touches that reflect your style.
- Share with Guests – Once completed, share the link with guests before their arrival. They can access it on any device, ensuring they always have the information they need.
Reliance Retreats can help you set up and optimise your Touchstay E-guide, ensuring it meets your needs while delighting guests.
Benefits of Touchstay for Property Owners
- Save Time and Reduce Stress – One of the biggest advantages is the reduction in guest queries. For instance, if guests can find answers to common questions in the guide, you’ll spend less time responding. This frees you to focus on other aspects of property management.
- Avoid Miscommunication – Clear, written instructions in the E-guide minimise misunderstandings. For example, providing detailed check-in steps ensures a smooth arrival process. In addition, guests can refer back to the guide anytime.
- Improve Operational Efficiency – Touchstay can act as a centralised hub for all property information. From appliance manuals to safety protocols, everything is in one place. At Reliance Retreats, we use tools like Touchstay to streamline operations and reduce friction for both owners and guests.
Real-Life Success Stories
Case Study 1: The Coastal Cottage – We struggled with constant guest questions about parking and nearby activities. After implementing a Touchstay E-guide, the volume of queries dropped significantly. Guests appreciated the clear information and thoughtful local tips, leading to better reviews and repeat bookings.
Case Study 2: The Holiday Resort Property –The holiday resort offers an abundance of activities both onsite and in the surrounding area. By implementing Touchstay, we provided detailed how-to guides for using the property’s amenities and leveraged the platform’s built-in map feature to showcase everything within the resort. Guests could easily access links for booking activities and explore local area guides featuring top attractions and recommended eateries. This significantly reduced guest questions and concerns while greatly enhancing overall satisfaction.
How Reliance Retreats Supports You
- Setup Assistance – We guide you through creating and customising your E-guide. For example, we ensure it reflects your property’s branding and personality.
- Content Optimisation – Our team helps you craft engaging and informative content that resonates with guests.
- Ongoing Updates – As your property evolves, so should your E-guide. Reliance Retreats ensures it stays up-to-date with the latest information.
Contact Reliance Retreats today and discover how Touchstay can transform your business!
