These Terms of Service (“Terms”) outline the agreement between you, the property owner (“OWNER”), and Reliance Managed Services Limited (“COMPANY”). By engaging our services, you agree to these Terms.

  1. Services Provided

1.1 Scope of Services

The COMPANY will provide management services for all activities relating to the private subletting of your property (hereinafter referred to as the “Lodge”) to holidaymakers. The services, as detailed in Appendix I (“Services”), include:

  • Initial set-up activities (e.g., website, booking system, social media presence).
  • Ongoing management services (e.g., handling bookings, maintenance, cleaning).

1.2 Exclusive Appointment

The OWNER appoints the COMPANY as the exclusive agent for the Lodge, granting permission to:

  • Manage all subletting activities, including pricing and rental terms (subject to OWNER approval).
  • Incur costs related to marketing (paid by the COMPANY).
  • Resolve holidaymaker complaints at the COMPANY’s discretion.

The COMPANY reserves the right to make changes to the Services to comply with regulatory requirements or to implement improvements. Any changes affecting fees will be communicated in advance.

  1. Pet-Friendly Basis

This agreement operates on a pet-friendly basis unless otherwise agreed.

  1. Duration of Agreement

3.1 Start Date

Initial set-up activities began on 1 December 2022, and Lodge management commenced on 3 January 2023.

3.2 Minimum Period

The minimum agreement period is 12 months from the start of Services. After the minimum period, the agreement continues until terminated as outlined in Clause 9.

  1. COMPANY’s Obligations

4.1 The COMPANY will:

  • Handle bookings, provide confirmations, and manage communications with holidaymakers.
  • Collect rental income on behalf of the OWNER.
  • Organise cleaning and maintenance between bookings.
  • Address equipment repairs and replacements, with prior approval for costs exceeding £100 (except in emergencies).
  • Ensure compliance with safety regulations (e.g., gas and electrical inspections, smoke alarms).

4.2 The COMPANY will market the Lodge primarily through social media, with additional advertising discussed as needed.

  1. OWNER’s Obligations

5.1 The OWNER will:

  • Fully equip the Lodge with kitchenware, linens, and essential items.
  • Maintain the Lodge to the required standard as per the licence with the relevant management group.
  • Provide accurate and up-to-date contact and banking information.
  • Ensure annual safety inspections for gas, electrical appliances, smoke alarms, and carbon monoxide detectors.

5.2 A key safe must be installed outside the Lodge before services commence.

5.3 OWNER must communicate any preferred “private use” dates via the Owner Booking Grid by 30 September annually.

5.4 The OWNER must not privately sublet the Lodge outside agreed private use dates or bypass the COMPANY’s booking system.

  1. Private Use of the Lodge

6.1 The COMPANY will prioritise holidaymaker bookings unless the OWNER’s private use dates have been confirmed in advance.

6.2 If a preferred date is already booked by a holidaymaker, the COMPANY will notify the OWNER promptly but cannot guarantee changes.

  1. Suspension of Services

7.1 The COMPANY may suspend services due to events outside its control (e.g., natural disasters). If a suspension lasts more than 90 days, the OWNER may terminate the agreement.

7.2 The COMPANY may charge additional costs if delayed due to lack of access to the Lodge or incomplete information provided by the OWNER.

  1. Indemnification

The OWNER agrees to indemnify and hold the COMPANY harmless from any third-party claims arising from negligence, misconduct, or breach of the OWNER’s obligations, except where the COMPANY is directly at fault.

  1. Termination

9.1 The agreement remains in force until terminated by either party with 60 days’ written notice, effective no earlier than the end of the minimum period.

9.2 The COMPANY will cease advertising and bookings after notice is given but will fulfil existing bookings unless otherwise agreed.

9.3 Upon termination, the COMPANY will provide a final account statement. Balances owed by either party must be settled within 60 days.

9.4 Material breaches (e.g., unpaid fees, lack of access, failure to maintain required safety standards) may result in immediate termination.

  1. Fees and Payment

10.1 Initial Set-Up Fee

A £250.00 fee applies for the initial set-up.

10.2 Commission and Costs

The COMPANY deducts a 20% commission on the total rental fee (including extras). Additional pass-through costs (e.g., cleaning, maintenance) will also be deducted.

10.3 Changes in Charges

The COMPANY may adjust rates annually, with changes communicated in writing.

10.4 Payment Schedule

Net rental income will be paid to the OWNER monthly. A breakdown of deductions will accompany each payment.

10.5 Insufficient Funds

If the OWNER’s account balance is insufficient to cover fees, the COMPANY will issue an invoice, payable upon receipt.

  1. Insurance

The OWNER must maintain valid insurance covering the full replacement value of the Lodge, as required by the relevant management group.

  1. Liability and Damages

12.1 The COMPANY is not liable for unforeseeable losses or for damages caused by holidaymakers or third parties.

12.2 Liability for death, personal injury, or other losses caused by COMPANY negligence is not excluded.

12.3 The COMPANY is not responsible for pre-existing faults discovered during service provision.

  1. Confidentiality

13.1 The OWNER agrees to keep confidential any information shared by the COMPANY relating to business operations, pricing, and services.

13.2 This obligation does not apply to information that:

  • Was already known to the OWNER.
  • Becomes public through no fault of the OWNER.
  • Is legally disclosed by a third party.
  • Is required by law to be disclosed.

 

  1. Miscellaneous Provisions

14.1 This agreement is between the OWNER and the COMPANY only.

14.2 If any part of these Terms is found to be unlawful, the remaining provisions remain in effect.

14.3 The agreement is governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts in England and Wales.

By continuing to use the COMPANY’s services, you acknowledge and agree to these Terms of Service.

For any questions or clarifications, please contact Reliance Managed Services Limited via the contact details provided on our website.

This document sets out the standard terms and conditions applicable to our service and may be updated periodically.

 

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