Transforming the Guest Experience: How Touch Stay Can Elevate Your Holiday Home with Digital Guidebooks

Dec 23, 2024 | Marketing

As a holiday home owner, creating an unforgettable guest experience while managing the behind-the-scenes logistics can be a challenge. This is where Touch Stay, a digital guidebook and guest messaging tool, steps in to simplify the process. By combining customisation, automation, and accessibility, Touch Stay not only saves time for hosts but also ensures guests feel welcome, informed, and at ease.

At Reliance Retreats, we know the importance of effective communication and seamless guest experiences, which is why we’re excited to showcase how Touch Stay can help you take your holiday rental to the next level.

Benefits for Hosts: Elevate Your Holiday Let Management

1. Create and Customise Stunning Digital Guidebooks

Gone are the days of printed brochures and handwritten welcome notes. Touch Stay allows hosts to design eco-friendly digital guidebooks tailored to their brand.

  • Customisation Options: Add your brand’s colours, logo, fonts, photos, and even videos to create a professional and memorable first impression.
  • Professional Aesthetic: A polished, branded guidebook sets your property apart and shows guests you care about the details.

2. Save Time with Centralised Information

Answering the same guest questions repeatedly can be time-consuming. Touch Stay allows you to compile all essential information into one easily accessible place.

  • Key Information at Their Fingertips: Provide property details, local recommendations, check-in instructions, and more, all in one convenient location.
  • Fewer Queries: With everything guests need readily available, you’ll enjoy fewer emails, calls, and messages during their stay.

3. Automate Guest Communication

Effortlessly keep your guests informed with Touch Stay’s automated messaging features.

  • Memo Notifications: Use the Memo feature to schedule automated updates via text or email. Share reminders about check-in times, directions, or local events without lifting a finger.

4. Manage Multiple Properties with Ease

For hosts managing more than one holiday home, updating guidebooks for multiple properties can be a headache.

  • Universal Updates: Touch Stay allows you to update all guidebooks simultaneously, from any device, saving valuable time.
  • Remote Flexibility: Whether you’re at home or on the go, managing your guidebooks has never been easier.

5. Seamless Integration with Booking Systems

Touch Stay integrates effortlessly with popular booking platforms like SuperControl.

  • Streamlined Workflow: Automatically issue digital guidebooks to guests once they book, making their experience smoother from the outset.
  • Professional Touch: Guests will appreciate receiving their guidebook alongside booking confirmation, setting a positive tone for their stay.

Benefits for Guests: Empowering the Perfect Stay

1. Access Information Anywhere, Anytime

Touch Stay’s digital guidebooks make it easy for guests to find the information they need, no matter where they are.

  • Device-Friendly: Accessible via smartphone, tablet, or computer, guests can always stay connected to their guidebook.
  • Simplified Navigation: From property amenities to local recommendations, the guidebook puts everything at their fingertips.

2. Offline Access for Convenience

Guests don’t need to worry about patchy Wi-Fi or mobile data limitations.

  • Save to Home Screen: The guidebook can be saved directly to their device’s home screen for quick access.
  • Works Offline: Once downloaded, the guidebook works seamlessly offline, ensuring guests stay informed even in remote areas.

3. Enhanced Comfort and Confidence

Touch Stay is more than a tool—it’s a source of reassurance for guests.

  • Feel Prepared: From check-in to check-out, guests have all the details they need to feel confident about their stay.
  • Informed Decisions: Recommendations for local attractions, dining, and activities make their holiday planning effortless and enjoyable.

Why Touch Stay is a Game-Changer for Holiday Home Owners

The modern guest experience is built on convenience, communication, and personalisation. Touch Stay delivers on all fronts, enabling you to:

  • Save time and reduce stress.
  • Improve guest satisfaction and encourage repeat bookings.
  • Elevate your property’s reputation with polished, professional communication.

At Reliance Retreats, we’re passionate about helping holiday home owners unlock their property’s full potential. By incorporating tools like Touch Stay, you can focus on what matters most—delighting your guests and growing your holiday rental business. That is why, with every property we own, we create a Touch Stay E-Guide for each property, helping guests navigate your property and its surrounding area.

Get Started Today

Ready to transform your guest experience and simplify your holiday rental management? Explore how Reliance Retreats and Touch Stay can make hosting easier, more efficient, and more rewarding.

Contact us today to find out more about our property management solutions.

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