How to Make Your Holiday Property Guests Feel Truly Welcome

Dec 1, 2024 | Marketing

Creating a warm and inviting atmosphere for your holiday cottage guests is the key to making lasting impressions. Thoughtful gestures and small details can transform a stay into a cherished memory, encouraging repeat visits and glowing reviews that boost your property’s reputation.

From pre-arrival communication to thoughtful extras, here’s how to ensure your guests feel genuinely welcome throughout their stay.

1. Start with Pre-Arrival Communication

First impressions begin long before your guests step through the door. Reaching out in advance establishes trust and comfort, setting a friendly tone for their stay.

How to Connect Before Arrival:
  • Personal Greeting: Introduce yourself via email or phone and offer to assist with any special requests, such as adjusting bed arrangements or scheduling a grocery delivery.
  • Emergency Contact: Provide a reliable contact number for queries or emergencies, reassuring guests that help is readily available.

If direct communication isn’t feasible, your property management team can handle this task, ensuring every guest feels cared for from the start.

2. Welcome Them with a Personal Touch

If you live nearby, greeting your guests in person adds a warm, personal touch. A friendly handshake and a smile can create an instant connection.

If in-person greetings aren’t possible, leave a handwritten welcome note in the property. A heartfelt message shows your care and sets a positive tone for their stay.

3. Provide a Helpful Information Pack

Guests often appreciate guidance on making the most of their holiday. A well-prepared information pack is an invaluable resource.

What to Include:

  • Local Recommendations: Highlight nearby restaurants, scenic walks, family activities, and must-visit attractions.
  • Property Details: Share the history of your property and unique features that make it special.
  • Practical Instructions: Include clear guidance for amenities like WiFi, the TV, log burners, or hot tubs.
  • Emergency Contacts: Provide key numbers in case of issues during their stay.

Place the pack in an easy-to-find spot, like the dining table, and protect it with a wipeable folder to keep it fresh for every guest.

4. Delight Guests with a Welcome Basket

A well-curated welcome basket can elevate your guests’ arrival experience.

What to Include:
  • Local treats like biscuits, bread, or seasonal fruits.
  • Essentials such as tea, coffee, milk, and sugar.
  • A bottle of wine or handmade goods for a luxurious touch.

A thoughtful basket not only makes guests feel valued but also inspires them to share their experience on social media, boosting your property’s visibility.

5. Prepare the Property for Arrival

Attention to detail ensures your guests feel comfortable from the moment they arrive.

Checklist for a Perfect Welcome:
  • Heating and Lighting: Ensure the property is warm and well-lit, especially during colder months.
  • Cleanliness: Follow a thorough cleaning checklist to leave every corner spotless.
  • Supplies: Stock firewood, coal, or clear instructions for where to purchase these items.
  • Tidy Entrance: Keep pathways clear and ensure the front door is inviting and well-maintained.

6. Cater to the Entire Group

Make sure everyone, including children and pets, feels at home.

For Families:
  • Provide high chairs, cots, or children’s games.
  • Highlight family-friendly attractions in your welcome pack.
For Pets:
  • Include dog treats, toys, or water bowls if your property is pet-friendly.
  • Share details of nearby dog-friendly walks or pubs.

7. Celebrate Special Occasions

Guests often book holiday lets for celebrations like birthdays or anniversaries. If you’re aware of a special occasion, add a personalised touch, such as:

  • A bottle of bubbly.
  • Festive decorations.
  • A small gift or card.

These thoughtful gestures make guests feel valued and can lead to glowing reviews.

8. Share Local Knowledge

Your insight into the local area can greatly enhance your guests’ experience.

How to Showcase Local Highlights:
  • Include recommendations for top-rated restaurants, scenic walking trails, or unique attractions.
  • Focus on must-visit spots rather than restricting activities.
  • Offer to answer questions or provide personalised advice during their stay.

9. Add Memorable Extras

Sometimes, it’s the little things that leave the biggest impression.

Simple Touches That Delight:
  • Fresh flowers to brighten the space.
  • Homemade cakes or sweet treats.
  • Board games or puzzles for families.
  • Personalised pet gifts like toys or biscuits.

These details elevate the experience and make your property stand out from the competition.

Final Thoughts: Creating Unforgettable Stays

Making your guests feel welcome goes beyond providing a place to stay—it’s about crafting a memorable experience. Thoughtful preparation, personalised touches, and attention to detail leave a lasting impression, encouraging guests to return and recommend your property to others.

At Reliance Retreats, we specialise in helping holiday let owners create standout guest experiences. From property management to marketing, we’re here to support you every step of the way.

📞 Contact us to discover how we can help make your holiday cottage the first choice for travellers.

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